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Quality Management Systems

The systems of quality management are the set of interrelated standards of a company or organization which its quality is administered in an organized way, in the search of satisfaction of needs and expectations of its customers.



UNE -EN ISO 9001 Quality management systems

The Standard ISO 9001 specifies the requirements for a system of quality management focusing on the effectiveness of the system to satisfy customer requirements . It's applicable to any company that needs to demonstrate its ability to provide products regularly that satisfy the necessary requirements, and those who aspire to enhance customer satisfaction through the effective application of the system, including the continuous improvement.

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UNE - EN13816 Quality of passenger transport by road

This specific standard on quality passenger transport provides to operators some guidelines to make commitments to quality and make measurements in providing service with the purpose of satisfy the expectations of their customers. Its main objective is to bring closer the quality in the transport , and the criteria within the process covers among others: accessibility, customer service , comfort , availability , environmental impact , information, satisfaction and safety.

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The Q for Tourist Quality is the Mark representing the quality in the tourism sector. Establishments which obtained the 'Q' for Quality guarantee the provision of its services with quality assurance, safety and professionalism, certifying the level of quality required in providing customer service .

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UNE 175001-1 Quality of Service for retail

This Standard for retail commerce gives establishments who obtain it, the certification that validates and authenticates its commitment and professionalism towards customers, and reveal to customers and suppliers that they are treating with authentic professionals. Quality requirements for sales activity are established, additional services, and supplementary services in establishments called 'retail commerce' , to allow customer needs regardless of the nature of the products commercialized. In sectors where there is a specific standard UNE 175001 series, this standard ( optical , florists, butchers and fishmongers ) should apply.

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Systems UNE 179002 Quality management for medical transport companies

This Standard applies to medical transport companies . The main target groups are responsible of medical transport companies and all staff are involved in the development, implementation and evaluation of a system of quality management in these companies. This International Standard is suitable for organizations that need to demonstrate their ability to provide products that satisfy customer requirements regularly and for organizations that aspire to increase customer satisfaction through the effective application of the system, including processes for the continual improvement of the system and the assurance of conformity with legal requirements and of the client.

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CE Marking

The CE Marking means that a product conforms with the essential health and safety requirements which are applied and imposed to the manufacturer. This Marking declares that the product complies with all EU requirements and that have been conducted on this product procedures conformity assessment that apply.

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